Website url: installer panel
Achievement: install the demo
Issue: run installer not working. it loads through for a moment but does not complete
<span style=”color: #666666; font-family: ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-size: 14px; background-color: #fafafa;”>Hi When following the quick install for the demo i get as far as the installer panel. From there it does not fully install. when re trying i get errors says file names already exist so its doing a bit but not completing. any ideas?</span>
<span style=”color: #4b4d4d; font-family: ‘Open Sans’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-size: 14px;”>Hi When following the quick install for the demo i get as far as the installer panel. From there it does not fully install. when re trying i get errors says file names already exist so its doing a bit but not completing. any ideas?</span>3 months, 1 week ago ChrisModerator
Hello, it’s hard to tell. What are the exact error messages please? Make sure your server meets the requirements for a WP Installation:
<p style=”text-align: left;”>Hi I have spoke with my host and they confirm the requirements are met. Do you have a email address I can send login details to for you to have a look.</p>
<p style=”text-align: left;”></p>
<p style=”text-align: left;”>Run installer returns a blank and stops</p>3 months, 1 week ago QantumThemes DevelopersKeymaster
Hello, we are double checking your issue 😉
In the first post you say “says file names already exist”.
This means you are trying to run more than one time the demo content installation.
This is not good, it means it interrupts for any sort of error which can be happening in the server.
First you needt to reset your installation deleting any wordpress content and bringing it back to a virgin state, then try running the demo installation again.
Never run it twice.
You can use a plugin called wp reset to reset your installation.
It won’t delete any theme or plugin, just reset the database (any post or image will be deleted).
Hi this is a new site so i completely removed wordpress and went through the set up again. Attached is a screen shot of what i see after the run install stops. Also i have entered my purchase code and extras code from your website to activate but this is still showing as not activated
- This reply was modified 3 months, 1 week ago by dave21a6.
server has the correct requirement. Can you not provide a zip file for the demo install rather than running the installer?3 months ago QantumThemes DevelopersKeymaster
It’s 2 days since your last answer and not a week, and it’s 6 days since your first post (not a week either).
By the way, I see from the screenshot you posted that you have some plugins not provided with the theme, as they are throwing notices.
Please note that you need to remove ALL foreign plugins not provided with the installation to be sure it works.
About the installer issue, please send to firstname.lastname@example.org an email with subject
“EMAIL SUPPORT REQUEST”
and add in content:
– website url
– wp admin / password
– link to this topic for tracking
sorry i meant its a week since purchase and i still can not use. I have emailed you all the info
Can i get some help on this its still not working i have tried all you have said and still not going. the servers are upto speed also3 months ago ChrisModerator
Hello, to make sure we received your mail please tell the sender adress you used for it. We will check as soon as possible.
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